Contact Information
For all general inquiries, support, and communication regarding AlienRamp.com products, please contact us via the details below.
General Inquiries & Support
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Email: beam@alienramp.com
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Response time: We aim to respond to all inquiries within 24–48 hours on business days.
Legal Entity & Business Address AlienRamp is a subsidiary of Neo-Dyne B.V.
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Company Name: Neo-Dyne B.V.
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Chamber of Commerce (KVK): 78524369
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VAT Number: NL861435989B01
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Registered Address: Eusebiusbuitensingel 41, 6828 HX, Arnhem The Netherlands.
Important Notes on Returns and Warranty
Right of Withdrawal (Returns) To exercise your 14-day right of withdrawal, you must notify us of your intent to cancel the purchase via beam@alienramp.com.
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Required details: Please include your order number and the name of the product you wish to return.
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Next Steps: Upon receipt of your notice, we will provide you with a Return Merchandise Authorization (RMA) and the correct warehouse return address. Do not ship items back before receiving these instructions.
Warranty Claims For claims regarding defective products under our 24-month guarantee:
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Contact: Email beam@alienramp.com.
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Requirements: Provide your order number, a detailed description of the defect, and high-resolution photos or a video showing the issue (including any motorized components if applicable).
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Safety Note: If a defect is related to the load-bearing capacity, stop using the ramp immediately for safety reasons.
