Terms and Conditions for AlienRamp.com

These Terms and Conditions ("Terms") apply to all offers made by, agreements entered into by, and agreements arising from the sale of goods (e.g., vehicle ramps and accessories) via the AlienRamp.com website (the "Webshop").

Alien Ramp, a subsidiary of Neo-Dyne B.V., is the party offering and supplying the goods and is referred to herein as the "Company" or "We/Our". The party accessing the Webshop and/or purchasing goods is referred to as the "Customer" or "You/Your".

1. Scope of Application and Agreement

1.1. These Terms apply to all transactions where the Company is the supplier.

1.2. In the event of conflicts between a specific agreement (e.g., a final order confirmation) and these Terms, the provisions of the specific agreement will prevail.

 1.3. By placing an order or using the Webshop, the Customer agrees to be bound by these Terms.

2. Offers, Pricing, and Payment

2.1. Offers: All offers on the Webshop are without obligation. The Company may assume that information provided by the Customer is accurate and complete.

2.2. Pricing and Taxes: Prices displayed on the Webshop are based on the Customer’s detected or selected location.

• EU Customers: Prices include the applicable statutory Value-Added Tax (VAT).

• International Customers (Non-EU): Depending on specific Market settings and local regulations, prices may be displayed exclusive of VAT/Tax.

• Import Duties: For all orders delivered outside the European Union, the Customer remains solely responsible for any local import duties, customs clearance fees, and additional local taxes levied by the destination country.

• Adjustments: The Company reserves the right to adjust prices per Market to reflect local conditions, currency fluctuations, or tax obligations. The final price, including any applicable taxes collected by the Company, will be shown at checkout. 

2.3. Payment: Payment is due in full upon placing the order. The Company is not obliged to commence processing or delivery until payment has cleared.

2.4. Late Payment (B2B): If a sum is not settled by the due date, a 12% annual interest rate applies (or the statutory interest rate if higher).

2.5. Extrajudicial Costs: For late payments, the Customer owes all extrajudicial costs, with a minimum of €75.00.

3. Delivery and Risk Transfer

3.1. Delivery Term (DAP): Delivery is made under Delivered At Place (Incoterms 2020). The Company pays for freight to the Customer’s specified location.

3.2. Risk Transfer:

• Business Customers: Risk (storage, loading, transport) transfers to the Customer when goods are collected by the carrier from our warehouse.
  
  
• Consumers (EU): Risk transfers to the Consumer only upon physical receipt of the goods by the Consumer or a designated third party. 

3.3. Delivery Time: Provided times are indicative. Exceeding a period does not grant the right to compensation or termination.

3.4. Failure to Take Possession: If the Customer fails to accept delivery, goods are stored at the Customer's expense and risk. The Company may charge for all incurred logistics and storage costs.

4. Customer Responsibilities and Safety

4.1. Product Suitability: By confirming an order, the Customer confirms they have:

• Prohibition of Impact Tools: Acknowledged that using impact drills or impact tools on motorized components is strictly prohibited and will void all warranties.

• Tailgate Capacity: Verified that their vehicle’s tailgate can support the intended load. If insufficient, the tailgate must be removed before use.

• Load Limit: Acknowledged a strict maximum load capacity of 300 kg / 660 lbs. 

4.2. Obligation to Complain: Written complaints about defects must be filed within 14 days of discovery.

4.3. Retention of Title: The Company remains the owner of the goods until all obligations are fulfilled.

5. Liability and Damages

5.1. General Limitation: The Company’s liability is limited to the amount paid out under its insurance policy.

5.2. Cap on Damages: If no insurance coverage applies, liability is limited to 15% of the contract amount (excl. VAT).

5.3. Consequential Damages: The Company is never liable for indirect or consequential damages, including loss of profit or business interruption.

5.4. Misuse: The Company is not liable for injury or damage resulting from exceeding the 300 kg load limit, using impact tools, or incorrect mounting by the Customer.

6. Guarantee and Exclusions

6.1. Guarantee Period: The Company guarantees proper execution for 24 months. For EU Consumers, statutory warranty rights remain unaffected.

6.2. Exclusions: The guarantee does not cover normal wear and tear, misuse (> 300 kg/660 lbs), use of impact tools, or unauthorized repairs.

7. Intellectual Property (IP)

7.1. Ownership: The Company remains the sole owner of all IP rights. Products are subject to design protection and are patent pending.

8. Right of Withdrawal (Consumers Only)

8.1. 14-Day Period: EU Consumers have the right to withdraw within 14 days of receipt, as detailed in our Return & Refund Policy. Custom-made or personalized ramps are excluded.

9. Governing Law

9.1. Applicable Law: Dutch law applies. The Vienna Sales Convention (CISG) is excluded.

9.2. Competent Court: Disputes shall be submitted to the competent court in the Company’s place of business.

9.3. Prevailing Text: The English version is a translation; the Dutch version prevails in case of interpretation disputes.