These Terms and Conditions ("Terms") apply to all offers made by, agreements entered into by, and agreements arising from the sale of goods (e.g., vehicle ramps and accessories) via the AlienRamp.com website (the "Webshop").
Alien Ramp, a subsidiary of Neo-Dyne B.V., is the party offering and supplying the goods and is referred to herein as the "Company" or "We/Our". The party accessing the Webshop and/or purchasing goods is referred to as the "Customer" or "You/Your".
1. Scope of Application and Agreement
1.1. These Terms apply to all transactions where the Company is the supplier.
1.2. In the event of conflicts between a specific agreement (e.g., a final order confirmation) and these Terms, the provisions of the specific agreement will prevail.
1.3. By placing an order or using the Webshop, the Customer agrees to be bound by these Terms.
2. Offers, Pricing, and Payment
2.1. Offers: All offers on the Webshop are without obligation. The Company may assume that information provided by the Customer is accurate and complete.
2.2. Pricing, Taxes, and Import Duties: Prices displayed on the Webshop depend on the Customer’s location and selected delivery preferences:
- EU Customers: Prices include applicable statutory Value-Added Tax (VAT). No import duties or customs clearance fees apply within the EU single market.
- United States Customers (DDP): Orders delivered to the USA are fulfilled under Delivered Duty Paid (DDP) terms. All applicable import duties, customs clearance fees, and federal taxes collected by the Company are included in the final checkout price.
- European (Non-EU) & International Customers (DDP or DAP):
- DAP (Delivered At Place): Unless DDP is selected or offered, international orders outside the EU/USA are shipped DAP. The Customer remains solely responsible for paying local import duties, customs clearance fees, and local taxes levied upon arrival.
- DDP (Delivered Duty Paid): Where DDP is offered and selected at checkout for non-EU European or international destinations, the Company will collect estimated duties and fees upfront and handle customs clearance.
- Adjustments: The Company reserves the right to adjust prices per Market to reflect local conditions, currency fluctuations, or tax obligations. The final price will be explicitly shown at checkout.
2.3. Payment: Payment is due in full upon placing the order. The Company is not obliged to commence processing or delivery until payment has cleared.
2.4. Late Payment (B2B): If a sum is not settled by the due date, a 12% annual interest rate applies (or the statutory interest rate if higher).
2.5. Extrajudicial Costs: For late payments, the Customer owes all extrajudicial costs, with a minimum of €75.00.
3. Delivery and Risk Transfer
3.1. Delivery Terms (DDP / DAP): Delivery is made under Delivered Duty Paid (DDP) or Delivered At Place (DAP), as determined by the shipping destination and checkout selection:
- Under DDP, the Company pays for carriage, transport insurance, and import duties/customs fees to the destination address.
- Under DAP, the Company pays for freight carriage to the destination address, while the Customer is responsible for import duties and customs handling fees.
3.2. Risk Transfer & Damage Inspection Notice:
- Business Customers (B2B): Transport risk transfers to the Customer once the carrier picks up the goods from our warehouse. It is mandatory to inspect the goods immediately upon arrival. Any visible damage must be documented on the carrier's Proof of Delivery (POD) before signing to facilitate insurance claims.
- Consumers (EU/UK/US B2C): Risk transfers to the Consumer only upon physical receipt of the goods by the Consumer or a designated third party.
3.3. Delivery Time: Provided times are indicative. Exceeding a period does not grant the right to compensation or contract termination.
3.4. Failure to Take Possession: If the Customer fails to accept delivery, goods are stored at the Customer's expense and risk. The Company may charge for all incurred logistics, returned freight, and storage costs.
4. Customer Responsibilities and Safety
4.1. Product Suitability: By confirming an order, the Customer confirms they have:
- Prohibition of Impact Tools: Acknowledged that using impact drills or impact tools on motorized or mechanical components is strictly prohibited and will void all warranties.
- Tailgate Capacity: Verified that their vehicle’s tailgate can support the intended load. If insufficient, the tailgate must be removed before use.
- Load Limit: Acknowledged a strict maximum load capacity of 300 kg / 660 lbs.
4.2. Obligation to Complain: Written complaints about defects must be filed within 14 days of discovery.
4.3. Retention of Title: The Company remains the owner of the goods until all payment obligations are fulfilled.
5. Liability and Damages
5.1. General Limitation: The Company’s liability is limited to the amount paid out under its applicable insurance policy.
5.2. Cap on Damages: If no insurance coverage applies, liability is limited to 15% of the contract amount (excl. VAT).
5.3. Consequential Damages: The Company is never liable for indirect or consequential damages, including loss of profit or business interruption.
5.4. Misuse: The Company is not liable for injury or damage resulting from exceeding the 300 kg / 660 lbs load limit, using impact tools, or incorrect mounting by the Customer.
6. Guarantee and Exclusions
6.1. Guarantee Period: The Company guarantees proper execution for 24 months. For EU Consumers, statutory warranty rights remain unaffected.
6.2. Exclusions: The guarantee does not cover normal wear and tear, misuse (> 300 kg / 660 lbs), use of impact tools, or unauthorized repairs.
7. Intellectual Property (IP)
7.1. Ownership: The Company remains the sole owner of all IP rights. Products are subject to design protection and are patent pending.
8. Right of Withdrawal (Consumers Only)
8.1. 14-Day Period: EU/EEA Consumers have the right to withdraw within 14 days of receipt, as detailed in our Return & Refund Policy. Custom-made or personalized ramps are excluded from withdrawal.
9. Governing Law
9.1. Applicable Law: Dutch law applies. The Vienna Sales Convention (CISG) is excluded.
9.2. Competent Court: Disputes shall be submitted exclusively to the competent court in the Company’s place of business.
9.3. Prevailing Text: If translated into other languages, the English version serves as the primary operational text; the Dutch master text prevails in case of interpretation disputes.
